Refund Policy

Privora does not offer refunds on subscription fees. This page explains how billing, cancellation, and disputes work.

Living policy. Last updated: 2026-07-29. Published by CYBOT-X Technologies Private Limited for operational transparency. This is a practical DPDP-oriented draft — not legal advice; have counsel review before treating it as final.

1. No refund policy

CYBOT-X Technologies Private Limited does not provide cash refunds, prorated credits, or goodwill refunds on monthly or annual subscription fees, seat add-ons, or trial conversions. API refund endpoints return HTTP 410 with code refunds_not_offered.

2. Payment processors

India: Cashfree (primary) and Razorpay (fallback), INR + GST as applicable. International: Razorpay International in USD. Stripe is not enabled on Privora.

3. Cancellations

Cancel renewal from Billing at any time. Cancellation stops future charges at period end. It does not refund the current billing period. Pausing does not create a cash refund.

4. Billing disputes

Email support@cybot-x.com with organisation name, billing email, invoice number, and payment reference. We respond within five (5) business days. Opening a bank chargeback without contacting us first may result in account suspension.

5. Mandatory law

Nothing in this policy limits rights that cannot be excluded under applicable Indian consumer law. Where mandatory law requires a remedy, we comply with that law only to the extent required.

Part of the Terms of Service. Operated by CYBOT-X Technologies Private Limited · GSTIN To be published on invoices.