Refund Policy

1. Payment processor

India card, UPI, netbanking, and wallet charges are processed by Cashfree Payments (Razorpay when enabled) for CYBOT-X Technologies Private Limited (GSTIN: Pending CA confirmation). Refunds, if any, are issued only through the same gateway back to the original instrument when the gateway and issuing bank allow it — matching the refund actions available in the super-admin billing tools.

2. Default rule — no cash refunds

Except where mandatory Indian consumer law requires otherwise, or where we expressly agree in writing:

• Monthly and annual subscription fees are non-refundable
• Unused time in a billing period has no cash value
• Trial periods create no entitlement to a refund after you pay
• Extra seats purchased after plan activation follow the same rule
• Starter (₹0 / $0) activations have nothing to refund

3. Cancellations

You may cancel renewal from Billing. Cancellation stops future charges at period end. It does not refund the current period. Pausing or seat reduction does not create a prorated cash refund unless we approve a written credit.

4. Discretionary goodwill (rare)

Within seven (7) days of the first successful payment gateway charge for a brand-new paid subscription, you may email support@cybot-x.com with the payment ID and invoice number. We may, entirely at our discretion, issue a full or partial refund or credit via the gateway refund APIs if: (a) the workspace shows negligible usage, (b) no Enterprise custom work was delivered, and (c) no chargeback was opened.

5. Duplicate / failed charges

If the gateway confirms a true duplicate successful capture, we will refund the duplicate via that gateway. Authorisation holds that never capture are handled by your bank. Failed payments do not create service credits.

6. Chargebacks & disputes

Opening a bank/UPI chargeback without first contacting support@cybot-x.com is a material breach. We may lock the tenant, disable seats, and pursue the disputed amount plus reasonable recovery costs.

7. Taxes

GST and other taxes shown on invoices are remitted as required by law. Tax amounts are generally not refundable except as corrected on a credit note after a valid refund or billing error.

8. How to request review

Email support@cybot-x.com with: organisation name, billing email, payment ID, invoice number, and reason. We aim to respond within five (5) business days. Approved refunds follow gateway and bank timelines.